Exchange and Return Policy

Exchange and Return Policy

At MAZY, we strive to ensure your satisfaction with every purchase. Our Exchange and Return Policy is designed to make your shopping experience hassle-free and enjoyable. Please read the following guidelines to understand our policies:

1. Eligibility for Return or Exchange:

• Defective or Damaged Items: If you receive a defective or damaged item, please contact our Customer Service team within 7 days of receiving your order. We will gladly assist you in resolving the issue.

2. Conditions for Return or Exchange:

• Items must be unused, in their original condition, and with all tags attached.
• For hygiene reasons, intimate apparel, swimwear, and accessories like earrings are not eligible for return unless they are defective or damaged.
• Returns must be initiated within the specified time frame mentioned above.

3. How to Initiate a Return or Exchange:

• Contact our Customer Service team at
• Reach out to us via Facebook, Instagram, or WhatsApp
• Facebook: MAZY Facebook
• Instagram: MAZY Instagram
•   to initiate the return or exchange process. Please provide your order number, details about the item, and the reason for the return or exchange.

4. Return Shipping:

• The cost of return shipping for non-defective items will be the responsibility of the customer. For defective or damaged items, we will provide instructions on return shipping.

5. Refunds:

• Refunds will be issued in the original form of payment once the returned items are received and inspected.

6. Exchange Process:

• If you opt for an exchange, we will ship the replacement item once we receive and inspect the returned item.

We appreciate your trust in MAZY and are committed to ensuring your satisfaction with our products. Thank you for being a part of our fashion community! 🌟🛍 #MAZYstyle #HappyShopping